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Customer Challenges

Healthcare providers across various networks were struggling with fragmented communication channels and inefficient patient engagement processes. Their existing systems were either outdated or heavily dependent on manual interaction, resulting in:

Delays in delivering lab/test results to patients.

High no-show rates due to ineffective appointment reminders.

Limited real-time communication options between patients and care teams.

Difficulty running targeted outreach programs for chronic care, preventive care, and health campaigns.

The client needed a modern, secure, and scalable patient engagement system that integrates seamlessly with existing EHR systems while supporting multi-provider operations.

Solution

We developed a comprehensive web-based Patient Engagement Platform that enables healthcare providers to communicate efficiently with their patients through multiple touchpoints.

The system allows providers to manage appointments, streamline patient communication, deliver test results instantly, and run automated healthcare campaigns — all from a single, integrated dashboard.

eTest Results Delivery

A secure module to instantly deliver diagnostic and lab test results to patients.

Appointment Management & Reminders

Automated appointment reminders via SMS reduce no-shows and allow contactless check-ins.

Two-Way Text Messaging

Enables patients to communicate directly with providers through SMS. Incoming messages are routed to the operations dashboard, where care coordinators can respond instantly.

Population Health Outreach

Supports large-scale, targeted outreach campaigns for preventive care, chronic condition monitoring, wellness checkups, and more.

Unified Provider Dashboard

Providers can manage patient profiles, communication logs, test results, and schedules across all facilities from one centralized platform.

Secure & Scalable Architecture

The system incorporates strong identity management, encrypted communication, disaster recovery mechanisms, and extensive logging to ensure reliability and compliance.

This platform significantly streamlined engagement workflows and empowered healthcare providers to reduce operational overhead while delivering superior patient experience.

Tech Stack

Web App

C#
.NET Core

Frontend

Angular

Database

MS SQL Server

Hosting

Microsoft Azure

Azure Services

App Services
Functions
RDS
Service Bus
Blob Storage
Logic Apps
Virtual Machine
Elastic Pool
Azure DevOps

Other Tools

Bandwidth
Send Bird
Plivo

Result

The Patient Engagement Platform transformed how healthcare providers communicate with their patients, resulting in improved outcomes and operational efficiencies across all departments. Also, providers can execute targeted outreach campaigns at scale without manual intervention.

50% higher patient satisfaction due to timely report delivery.
80% reduction in missed appointments within 2 months.
Higher Operational Efficiency minimized call center load.
HIPAA-compliant workflows ensured regulatory adherence.

What Our Client Says about Project

The Patient Engagement Platform has completely transformed the way we interact with our patients. Delivering test results, managing appointments, and communicating through 2-way SMS has become incredibly efficient. The system’s scalability and seamless Azure integration allow us to support multiple providers effortlessly. The development team demonstrated deep healthcare domain understanding and delivered a secure, reliable, and intuitive solution.

Michael Barrett

Director, Healthcare Operations